Terms of service

1. Scope and who can use Pinlight

These terms apply to every contract about the use of Pinlight (pinlight.ai) between Kaumon Aung, Kurfürstendamm 154B, 10709 Berlin, Germany ("we") and our customers.

Pinlight is offered only to businesses within the meaning of section 14 of the German Civil Code (BGB): people and companies that act in their trade, business or profession. It is not offered to consumers. When starting the trial or a plan, the customer confirms that they act as a business.

The customer's own terms don't apply, even if we don't object to them.

2. The service

Pinlight asks AI engines such as ChatGPT, Gemini, Perplexity and Google every week what customers ask about a business, shows whether and how the business is named, and gives a weekly plan of tasks with drafts. Which engines, how many questions, businesses, members, re-runs and drafts are included depends on the plan, as described on the pricing page at the time of ordering.

Pinlight asks the engines through their interfaces (APIs) with web search on. This comes close to what people see in the apps but is not identical, and Google results can differ by location.

We may develop Pinlight further and change features, as long as the main service of the booked plan stays available. Where a provider changes or retires an engine, we may replace it with a comparable one.

3. No guarantee of results

AI answers change all the time and are outside our control. We don't owe that a business is named or recommended by any engine, that its score rises, or any increase in visitors or revenue.

Scores, analyses, task suggestions and drafts are produced partly by AI and can contain errors. The customer checks them before acting on them or publishing anything, and is responsible for what they publish.

4. Account and contract

An account needs a valid email address and true information. Login details must be kept secret. The account owner is responsible for the members they invite and for what happens in their account.

The contract for a paid plan comes into being when the customer starts the trial or a plan on the payment page and the payment page confirms it.

5. Trial

New customers can use Pinlight for 14 days free of charge with the limits described on the trial page. A card or, for EUR, a SEPA direct debit is needed to start the trial. Each organization gets one trial.

We send a reminder email 3 days before the first charge. If the trial isn't cancelled before it ends, it turns into the paid plan chosen at the start, from day 15.

6. Prices and payment

The prices shown on the pricing page when ordering apply, in EUR or USD. They are final amounts: as a small business under section 19 of the German VAT Act (UStG), we charge no VAT and invoices show none.

If we have to charge VAT because our turnover passes the legal limit, VAT is added to the prices from then on. We tell customers by email as early as we can.

Fees are paid in advance for each billing period (a month or a year), through Stripe by card or SEPA direct debit. Add-ons such as extra businesses or a second language are billed as described in the billing settings. Invoices are sent electronically.

If a payment fails, Stripe tries again. If it still fails, we may pause the weekly checks until the payment is made; the data stays readable.

7. Term, cancelling and plan changes

A plan runs for the chosen billing period and renews by the same period unless it is cancelled. The customer can cancel at any time in the billing settings, effective at the end of the current period; cancelling during the trial ends it after day 14 with nothing charged.

A move to a higher plan or from monthly to annual starts at once and is charged pro rata; a move to a lower plan starts at the end of the current period. Fees already paid are not refunded, unless the law requires it.

The right of both sides to terminate for good cause stays unaffected.

8. Price changes

We may change the prices of running plans with at least 6 weeks' notice by email. The new price applies from the first renewal after that notice. The customer may cancel before the new price takes effect.

9. Fair use

The customer only adds businesses they own or are authorised to act for; agencies need their clients' permission. The customer doesn't misuse Pinlight: no automated access outside the app, no attempts to get around limits or security, no reselling without our agreement, and no content that breaks the law or the rights of others.

We may block access if there are concrete signs of misuse, and we tell the customer about it.

10. Customer data and drafts

The customer keeps all rights in what they enter. They allow us to process it as far as needed to provide Pinlight. The customer may use the drafts and plans Pinlight produces for them freely.

The customer can export their data and delete their account in the settings at any time.

11. Availability

We work to keep Pinlight available but don't owe uninterrupted availability. Maintenance, and outages or changes at the AI engines and other providers we depend on, can delay or skip checks. Missing answers are shown as such and don't count against the business.

If nobody in an organization has opened Pinlight for 90 days, its weekly checks pause until someone comes back. We send a warning by email a week before. Everything else, including the plan, keeps running.

12. Liability

We are liable without limit for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and under any guarantee we have given.

For slight negligence we are liable only for breaching an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on which the customer may regularly rely (a cardinal obligation), and then only for the typical damage that was foreseeable when the contract was made. Otherwise our liability for slight negligence is excluded.

These limits also apply in favour of the people we work with.

13. Data protection

How we handle personal data is described in the privacy policy. Where we process personal data on the customer's behalf, for example of team members or an agency's clients, we conclude a data processing agreement under Art. 28 GDPR on request. Write to hello@pinlight.ai.

14. Changes to these terms

We may change these terms for the future, as long as the change doesn't touch the main obligations (the service and its price). We send the new terms by email at least 6 weeks before they take effect. If the customer doesn't object within that time, the new terms apply; we point this out in the email. If the customer objects, both sides may cancel the contract at the time the change would take effect.

15. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Berlin.

If a provision of these terms is invalid, the rest stays valid. These terms exist in English and German; if they differ, the German version prevails.